Improving Skills

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Course Description

This is the final lesson in the iKNOW™ Troubleshooting Skills: Developing Logical Thinking Library. This lesson uses the information taught in the previous lessons in the library to assist in improving the learner’s troubleshooting skills. The learner will be instructed in the steps needed to prevent future trouble, what is required when it is necessary to troubleshooting under pressure, and the importance of gaining troubleshooting experience.
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Course Outline

Topics:
Analyzing the Root Cause
Troubleshooting Under Pressure
Developing a Troubleshooting Outlook
Objectives:
• Describe steps that can be taken to prevent future trouble.
• Explain the importance of a troubleshooting outlook.
• Describe how to troubleshoot under pressure.
• Describe the importance of experience in troubleshooting.
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More Information

Language English
Course Length 0.50 hours
Duration of Access 1 year
Instructor Self Study
Vendor ITC Learning (Read more about ITC Learning accreditation.)
Prerequisites/Audience Prerequisites: Information Gathering and Troubleshooting
Requirements/Materials Included Hardware/Software Requirements
• Minimum: 486 66-MHz system, 16MB of RAM, color monitor
• Recommended: Pentium 100-MHz system, 32MB of RAM, color monitor
• 50-70MB free disk space on C drive
• Windows 95 or greater
• Recommended browsers: Netscape Navigator, version 6 or greater, or Internet Explorer, version 4.01 or greater
• High speed Internet connection
• CD-ROM drive, 2X or greater if running the lesson from a CD-ROM
• Cookies and Java must be enabled
• Windows Media Player, version 7 or greater
• Disable popup blockers
Price: $ 9.00 (USD)
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